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Refund Policy

Last updated: July 24, 2026

This Refund Policy describes the conditions under which ToolAI Kit may grant refunds for purchases made through the service. By making a purchase, you confirm that you have read and agree to this policy.

1. General Policy

Because our AI service consumes significant cloud computing resources, GPU processing time, and third-party API costs instantly upon each use, once any of the following occurs,All purchases on ToolAI Kit are final and non-refundable：

  • One or more HD photo credits have been used
  • Premium subscription features have been accessed or used
  • AI processing initiated and completed using paid credits or subscription benefits

The digital nature of our product and instant delivery of AI-generated results means the service is considered "fully performed" upon use, and standard withdrawal or cooling-off rights applicable to physical goods do not apply.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

  • You will continue to enjoy subscription benefits until the end of the current paid billing cycle
  • No further charges will accrue after the cancellation date
  • Unused portions of a paid billing cycle are not eligible for pro-rata or partial refunds

3. Exceptions

We may, at our sole discretion, consider refund requests under the following exceptional circumstances:

  • Technical Issues:You purchased credits or a subscription but were unable to use the paid features for over 48 hours due to a confirmed platform technical issue
  • Unauthorized Transactions:The purchase was a fraudulent transaction made by someone unauthorized to use your account
  • Duplicate Charges:The same purchase was charged multiple times in error
  • Material Misrepresentation:The service materially failed to deliver what was explicitly described at the time of purchase

4. How to Request a Refund

To request a refund under exceptional circumstances, please contact us with the following information:

  • Your registered email address
  • Order number or transaction ID associated with the purchase
  • Date and amount of purchase
  • A detailed description of the issue and why you believe a refund is warranted

Please send your request to:[email protected]

5. Processing Timeline

We will acknowledge your refund request within 2 business days. Within 5 business days of receiving all necessary information, we will inform you of our decision. If approved:

  • Refunds will be issued to the original payment method
  • Credit card refunds typically appear on your statement within 5–10 business days, depending on your card issuer
  • Cryptocurrency refunds will be returned to the original wallet address at the exchange rate at the time of refund

If you have any questions about this Refund Policy, please contact[email protected]。